Sabtu, 30 Juli 2011

Expressing Satisfaction/Dissatisfaction

Artikel ini diperuntukkan bagi siswa yang ingin belajar berbicara. Kali ini kita membahas cara mengungkapkan rasa puas dan tidak puas dalam bahasa Inggris. Perhatikan model percakapan mengungkapkan rasa puas (satisfaction) dan tidak puas (dissatisfaction) berikut ini. 

Conversation
in the restaurant Pictures, Images and Photos
(in a restaurant/photobucket)
Waiter: "Is everything O.K. here?" 
Man: "Yes, thank you. Everything is fine." 
Waiter: "Is your steak satisfactory?"
Woman: "Quite good."
Waiter: "How about your roast beef, Ma'am? Is it O.K. too?"
Woman: "It's just right. Just the way I like it."
Man: "I just wanna tell you something. I'm very dissatisfied with the condition. Maybe you need to play some music. It will be fun, I think "
Waiter: "I'll try and take care of it. Anything else?"
Man: "Thanks."

Pelayan menanyakan rasa puas dan tidak puas pelanggan dengan bertanya:
  • Is everything O.K. here?
  • Is your steak satisfactory?
  • How about your roast beef, Ma'am?
Laki-laki itu mengungkapkan rasa puas terhadap pelayanan di tempat itu dengan mengucapkan:
  • Everything is fine.
Rasa puas terhadap pelayanan juga diungkapkan pelanggan wanita dengan mengucapkan:
  • Quite good.
  • It's just right. Just the way I like it.
Namun pelanggan laki-laki mengungkapkan satu hal yang membuatnya tidak puas di tempat itu dengan mengucapkan:
  • I'm very dissatisfied with the condition.

Pelayan restoran menanggapinya dengan mengucapkan:
  • I'll try and take care of it.

Berikut ini adalah beberapa ungkapan untuk menanyakan rasa puas/tidak puas, mengungkapkan puas/tidak puas dan merespon ungkapan puas/tidak puas.

Asking about satisfaction/dissatisfaction

  • How do you like your room?
  • Is everything O.K.?
  • Is everything satisfactory?
  • Are you satisfied?
  • Did you find our service satisfactory?
  • Do you want to complain about something?
  • Was something no to your satisfaction?
  • Are you satisfied with something?
Expressing satisfaction
  • I really like my new haircut.
  • I'm completely satisfied with everything you've done for me.
  • It was satisfactory.
  • Everything is fine, thank you.
  • Everything was just perfect.
  • I'm happy enough with it.
  • I was okay. Not too bad.
  • Good enough.
Expressing dissatisfaction
  • I am a little dissatisfied with the service here.
  • I am a bit disappointed with the program.
  • The food was lousy.
  • I'm tired of working here.
  • I don't like the color.
  • I have a complaint.
  • I'm very dissatisfied with the condition.
  • I want to make a complaint.
Responding to dissatisfaction
  • I see.
  • I'm sorry to hear that.
  • I'll look into it.
  • I'll see what I can do about it.
  • I'll try and take care of it.
Source Look Ahead 2

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